隐私政策

Last updated: March 25, 2026

1. Information We Collect

When you use Sabrina Rental Phu Quoc services, we may collect the following information:

• Contact information: name, email address, phone number, and WhatsApp or messaging app details you provide when making a booking or inquiry.
• Booking details: rental dates, vehicle or accommodation preferences, group size, and special requests.
• Identification: passport or ID details required for motorbike, car, or boat rentals as mandated by Vietnamese law.
• Payment information: we do not store credit card details. Payments are processed through secure third-party platforms (Booking.com, Airbnb) or handled in cash on-site.
• Usage data: anonymized analytics about how you interact with our website, including pages visited, time spent, and referral sources.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your rental bookings (motorbikes, cars, boats, accommodation).
• Communicate with you about your reservation, including confirmations, reminders, and follow-ups.
• Provide customer support via WhatsApp, phone, or email.
• Improve our services and website based on aggregated usage patterns.
• Comply with Vietnamese legal requirements for vehicle and accommodation rentals.

3. Cookies and Tracking

Our website uses minimal cookies to ensure proper functionality. We do not use invasive tracking or sell your data to advertisers.

• Essential cookies: required for the website to function (language preferences, session management).
• Analytics: we use privacy-friendly, cookieless analytics (Cloudflare Web Analytics) that do not track individual users or use cookies.

4. Third-Party Services

We may share limited information with the following third parties solely to provide our services:

• Booking.com and Airbnb: if you book accommodation through these platforms, your booking is subject to their respective privacy policies.
• WhatsApp (Meta): messages you send us via WhatsApp are subject to WhatsApp's privacy policy.
• Cloudflare: our website hosting provider, which provides security and performance services.
• Google Maps: used for displaying our location. Subject to Google's privacy policy when interacting with embedded maps.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Booking records are kept for a reasonable period to handle disputes, refunds, or legal obligations. You may request deletion of your data at any time by contacting us.

6. Data Security

We take reasonable measures to protect your information, including:

• SSL/TLS encryption on all website connections.
• Secure storage of booking records.
• Limited access to personal data on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for communications at any time.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. Vehicle rentals require a valid driver's license and minimum age of 18.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or your personal data, contact us:

• WhatsApp: +84 948 523 139
• Address: 16 Nguyen Du Street, Duong Dong, Phu Quoc, Kien Giang Province, Vietnam